Victims' Advocate/Intake Specialist

Northwest Louisiana Family Justice Center
Bossier City LA 71111

Jeri Bowen

Job Description: The Northwest Louisiana Family Justice Center (NWLFJC) is collaboration among public and private agencies in Caddo, Bienville, Claiborne, Jackson Sabine, Red River, Bossier, Webster, and Desoto Parishes to provide support, services and resources for victims of domestic violence, sexual assault, child abuse, elder abuse and exploitation. The NWLFJC Advisory Council is compromised of community leaders and agency representatives. The Victims’ Advocate/Intake Specialist will be an employee of the Bossier Parish District Attorney’s Office. The NWLFJC Advisory Council will have primary and ultimate authority over FJC policy and governance, but the District Attorney will retain appointing and supervisory authority over Victims’ Advocate/Intake Specialist and is responsible for the Victims’ Advocate/Intake Specialist salary and benefits. During the normal operations of the Center, the Victims’ Advocate/Intake Specialist will report directly to the Executive Director. Duties and Responsibilities: • The Victims’ Advocate/Intake Specialist pre-screens the Domestic Violence Survivors (clients) and treats them in a supportive, positive and kind manner while demonstrating a caring attitude. • The Victims’ Advocate/Intake Specialist is responsible for interviewing the clients and assessing client eligibility for service and needs • Helping the clients developing appropriate safety plans with callers and with walk-in clients as appropriate • Providing educational information and resources upon request or as deemed appropriate • The Victims’ Advocate/Intake Specialist is also responsible for the professional and efficient managing of visitors, survivors, volunteers, NWLFJC partners.

Skills and Abilities: • Ability to communicate effectively on the telephone and in person in a tactful, friendly and cheerful manner. Verbal and written communications skills, including the ability to record with clarity and promptness. • Good listening skills and the ability to ask appropriate questions • Ability to maintain poise, control and effectiveness in providing services to callers even under extreme stress and unexpected crises • Appropriately assertive even in difficult situations • Must demonstrate mature and objective, non-judgmental behaviors • Ability to assess situations both within and outside the client system and determine priorities • Ability to develop and maintain professional relationships with staff, clients, volunteers and general public from various cultural, ethnic and racial backgrounds • Effectiveness in planning and arranging work responsibilities including handling deadlines and changes in priorities • Ability to identify and use community resources • Ability to work within the purpose, structure and constraints of the Agency and to make suggestions for change in a responsible manner • Must maintain strict client confidentiality • Must possess good PC skills including Microsoft Word, Excel and Outlook Special Requirements: • The candidate must submit to and pass a background check as well as a drug screen • The candidate must be prepared to travel within Louisiana and elsewhere to promote and support the FJC.